Frequently Asked Questions
Everything you need to know about your gear and your order.
What is your return policy for ski and bike equipment?
We offer a 30-day return policy on most unused items in their original packaging. Please note that for safety reasons, mounted skis and custom-built bikes are considered final sale.
Do you offer professional ski mounting and bike assembly?
Yes, all bikes purchased online are professionally assembled by our technicians before shipping. For skis, we offer complimentary mounting if you purchase both skis and bindings from us.
How long does shipping take for oversized items?
Standard shipping typically takes 3-7 business days. Due to their size, bikes and skis may require an additional 2 business days for specialized handling and secure packaging.
Can I pick up my online order at a local store?
Absolutely. Select the 'In-Store Pickup' option at checkout to collect your gear at any of our retail locations. Most orders are ready within 24 hours.
Do you provide a warranty on your products?
All products are covered by their respective manufacturer's warranty. Skiis & Biikes will gladly assist you in facilitating the warranty process with the brand for any defects in materials or workmanship.
How do I know which ski or bike size is right for me?
We provide detailed size guides on every product page. If you are between sizes, we recommend contacting our expert staff via live chat for a personalized recommendation based on your skill level and height.